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Customer Reviews

  • very friendly and helpful service

    very friendly and helpful service for car inspection and winter tyre change.

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  • Excellent customer service

    Excellent Customer service Thanks Martin L and all

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  • I highly recommend this dealership

    LOVE, LOVE, LOVE my Lexus and the dealership. Everyone is so helpful and polite. Always willing to assist and answer all questions. I highly recommend this dealership.

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  • The whole team at Spinelli were very courteous and professional from start to end

    Ivan in Sales is a class act. Very helpful, took his time answering all my questions, and presenting all the different options to me.
    The whole team at Spinelli were very courteous and professional from start to end.
    Highly recommend!

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  • outstanding service

    About a year ago we bought a 2014 IS 250 and we loved it! We had little issues with it overtime but it was fixable and still remains a great car. Jean-Michel has always provided great service to me and big thanks to the garage team for taking care our IS. Now we are trully grateful and happy to received our new upgrade to a 2016 IS 300 F Sport and it is beyond amazing. We want to thank again Billy Zawahry and Melanie Pittarelli for their outstanding service and to make this happen.THANK YOU

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  • Service is top notch!

    Staff members are so very welcoming. Service is top notch! I really enjoy my visits at this particular dealership. Keep up the good work team.

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  • Just bought my 15th Lexus from Group Spinelli

    Just bought my 15th Lexus from Group Spinelli. Since 1993 I have been spoiled and pampered with incomparable service. Having worked with several sales specialists, over the years, one very important aspect of the Spinelli Group always remained constant. "The customer comes first".
    I have owned all the Badges, MB, BMW, Audi, Jag. and none compared the level of quality, and reliability of Lexus. Perfect car company, Perfect Dealer.

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  • Very nice and professional staff

    I always have my car serviced at Spinelli Lexus Lachine, very nice and professional staff, never had any issues, totally satisfied and will always return ... I fully recommend this dealership.

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  • Great experience and service

    Great experience and service. Highly recommended. Love my new car!

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  • I was happy by the service

    I was happy by the service offer by Jean-Michel, I didn't have to wait for my oil change...he was kind to rent me a car for free. They clean my car inside and outside for free after the service. That is what like with Lexus Lachine.

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  • Professional, well qualified and honest

    This is my second car lease from this dealership. Those people are professional, well qualified and honest. If you are in the market looking for a new car, I strongly recommend this dealership.

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  • The service at this dealership is outstanding

    The service at this dealership is outstanding. They really take their time to serve you and are very respectful. The sales representative Mr. Billy Zawahiri was always courteous and polite and made time for me and answered all my questions. When needed he would call on the manager who was also very helpful. I am also very satisfied with my Lexus!

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  • I would give a 10/10

    Hi, I just want to thank Mr. Billy Zawahiri for all his hard work to satisfy my needs and it's for him that I am now a Lexus customer and i think i will be forever if all of your Sales persons are like Billy. I was really happy with his friendly approach, his delivery gift for our baby, for his availability all the time i needed an answer and of course for being honest from the beginning. I just wanted to take some time to thank him and i hope that we will continue that way. Thank you Billy and see you in 2 years. Bassel

    1st service:
    I was satisfied with the service and i would give a 10/10. I like the expertise and courtesy your staff were dealing with me. I was even surprised when I returned back the car they even didn't waste my time to check any damages on the car and i liked the answer when i asked "we trust our customers". with Audi i used to wait like 10 minutes so they check the car. I like so far the follow ups you do, e-mail reminders for the appointment, on-line access, the easy communication, the car wash you did before delivering my car and you are approximately always available to answer your customer.
    keep up the good work and thank you again. hope to continue like that with you guys.

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  • Perfect score

    Excellent service during the pre owned vehicle transaction.

    Perfect score on customer service after the sale and very experienced staff brInging customer satisfaction to the next level.

    Well done you lead by example.

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  • Stress free experience

    It was totally a stress free experience. We chose Lexus from so many luxury brands because of its reliability and reputations. Richard Chen helped us from the beginning to the end. He navigated us through all the obstacles and helped us get the exact car in exact color we wanted in 2 days. The whole process was unbelievably relaxed and he did all the hard work for us lol. I'd definitely recommend Richard and Spinelli Lexus Lachine to my friends in the future and for sure getting new cars from them when we need new wheels! Big Thumbs up!!!

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  • Excellent sales service

    I bought a used car and I really enjoyed Billy Zawahry's great service! He knew how to make the necessary steps so that everything was perfect and that our purchase was made with confidence. He has made great efforts to ensure that the transfer of warranty and the mechanical inspection at the garage of my choice was done with the least involvement and possible movement on my part. I recommend it wholeheartedly as well as the entire Spinelli Lexus Lachine team! Thanks again !

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  • Great sales service!

    Great sales service, no pressure, the seller knows his products.

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  • The best service!

    My Lexus IS needed a little maintenance, and I'm so happy that I brought it in to Spinelli Lexus Lachine. The service technicians were very professional and worked efficiently. My Lexus is driving like new again! 

    Thanks! 

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  • Spinelli is great!

    Spinelli Lexus Lachine is great! Great deals, great service, great people! Especially in the detailing department! 

    Thanks so much! 

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  • Love my new Lexus

    I visited Spinelli Lexus Lachine looking for my dream car, and that's exactly what I found! My brand-new Lexus RX is perfect! 

    Thanks to the whole team in sales for taking the time to answer all my questions and for helping me choose my new car. Overall, it was a really great experience.

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